1. About these terms

These Terms and Conditions govern the use of the ProSoft Solutions AU website and the supply of
services by RAFIA TASNEEM trading as ProSoft Solutions AU (ABN 75 923 035 932, registered for GST) to customers in
Australia and overseas. International customers are not charged GST as per Australian Tax Law (GST-free exports).

By requesting a quote, placing an order, making payment, or using the website, you agree to these
Terms and Conditions to the extent permitted by law.

2. Services covered

We provide digital and business support services including website development, e-commerce
setup, business dashboards, reporting, data cleaning, analytics support, monthly reporting support,
and related consulting or implementation services.
Service descriptions on the website, proposal, invoice, email, or order form form part of the
agreement for the relevant purchase.

3. Quotes, scope, and commencement

A quote or package description is valid for the period stated in the quote or, if no period is stated,
for 14 days from issue.
Work usually starts after we receive cleared payment, all required project information, and any
written approval needed to begin.
If the customer asks for work outside the agreed scope, we may pause work until a revised quote,
variation, or written confirmation is accepted.

4. Customer obligations

The customer must provide accurate instructions, lawful content, required approvals, and timely
feedback.
The customer is responsible for ensuring it has the right to use all files, branding, data, images, text,
and other materials it gives us.
Delays caused by missing information, late approvals, or changed instructions may extend delivery
dates.

5. Fees and payment

Prices are in Australian dollars unless otherwise stated.

• Prices may include/exclude GST depending on customer location
• International customers are not charged GST as per Australian Tax Law (GST-free exports).
• GST will be charged where applicable under Australian law.

We may require full upfront payment, a deposit, milestone payments, or recurring monthly fees
depending on the service purchased. The customer authorises us to issue invoices and collect payment using the payment method
selected at checkout or otherwise agreed in writing.
Any bank, gateway, currency conversion, or card issuer fees charged by third parties are the
customer’s responsibility unless Australian law says otherwise.

6. Delivery and acceptance

Estimated delivery dates are indicative only and depend on project complexity, responsiveness,
and information supplied by the customer.
A service is treated as delivered when we send the final files, dashboard link, report, website access
details, or other agreed output to the customer, or when the output is made available in the
customer dashboard or hosting environment.
Unless otherwise agreed in writing, the customer should review delivered work promptly and
notify us within 7 days of any material issue or departure from the agreed scope.

7. Revisions and support

Where a package includes revisions, revisions are limited to reasonable changes within the original
scope. New features, new pages, major redesigns, new datasets, or new objectives may require a
separate fee.
Any included support period starts on the date of delivery unless a different period is stated in the
service description.

8. Refunds, cancellations, and chargebacks

Our Refund Policy forms part of these Terms and Conditions.
Customers must contact us first to request a cancellation, revision, or refund before starting a card
chargeback or bank dispute, so we have an opportunity to resolve the issue fairly and quickly.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy
that cannot lawfully be excluded under the Australian Consumer Law.

9. Intellectual property

Unless otherwise stated in a proposal or third-party licence, the customer receives ownership of
final custom deliverables created specifically for the customer once all amounts due are paid in
full.
We retain ownership of our pre-existing materials, know-how, templates, methods, code libraries,
automations, and internal working papers, together with all rights in concepts not selected or not
paid for.
Third-party software, plugins, stock assets, fonts, themes, hosting platforms, and payment gateways
remain subject to their own licences and terms.

10. Data, analytics, and third-party platforms

If a service relies on customer data, third-party platforms, hosting providers, advertising tools,
payment gateways, or reporting software, we are not responsible for errors, outages, access
restrictions, policy changes, or data issues caused by those third parties.
Analytical outputs, reports, dashboards, forecasts, and recommendations are decision-support tools
only and do not amount to legal, accounting, financial, or investment advice.

11. Acceptable use

Customers must not use our services for unlawful, infringing, defamatory, fraudulent, abusive, or
misleading activity.
We may suspend or refuse service where we reasonably believe a request is unlawful, unsafe,
misleading, or likely to expose us, our suppliers, or payment partners to compliance risk.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or
consequential loss, including lost profits, lost revenue, lost business opportunity, loss of data, or
reputational harm.
Where liability cannot be excluded, our aggregate liability for a claim relating to a service is
limited, at our option, to re-supplying the service, repairing the issue, or refunding the amount paid
for the affected service, to the extent permitted by law.

13. Complaints and dispute handling

Complaints should be sent to info@prosoftsolutions.tech with enough detail for us to identify the
order or project and understand the issue.
We aim to acknowledge complaints within 5 business days and work in good faith to resolve them.
Where appropriate, we may request supporting information, offer revisions, or propose another
fair resolution.

14. Privacy

Our Privacy Policy explains how we collect, use, hold, disclose, and protect personal information.

15. Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties
submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to
hear appeals from those courts.

16. Contact details

Business name: RAFIA TASNEEM trading as ProSoft Solutions AU
ABN: 75 923 035 932

Address: 104/78 Quigg Street South, Lakemba NSW 2195, Australia
Email: info@prosoftsolutions.tech
Phone: +61 0424 262 620