1. Who we are

This Privacy Policy explains how RAFIA TASNEEM trading as ProSoft Solutions AU (ABN 75 923 035
932) handles personal information collected through the website, our contact forms, proposals,
invoices, project communications, payment flows, and service delivery activities.

2. Kinds of personal information we collect

• identity and contact details, such as name, business name, billing address, phone number, and
  email address
• project information, service requests, uploaded files, instructions, content, and communications
• transaction and billing information, such as payment status, invoice details, and limited payment-related data supplied by payment providers
• technical and website usage information, such as IP address, browser type, pages visited, device
  information, cookies, and analytics data
• records of support requests, complaints, feedback, and revision requests

3. How we collect personal information

We generally collect personal information directly from you when you contact us, submit a form,
request a quote, upload project files, place an order, make a payment, subscribe to updates, or
communicate with us by email, phone, message, or meeting.
We may also collect limited information from third-party service providers we use to operate the
business, such as website hosts, analytics tools, invoicing systems, cloud storage services, payment
processors, and communication platforms.

4. Why we collect, hold, use, and disclose personal information

• to respond to enquiries and provide quotes
• to verify orders, process payments, prevent fraud, and manage accounts
• to deliver websites, dashboards, reports, consulting, support, and related services
• to communicate about projects, timelines, revisions, billing, and support
• to improve website performance, customer experience, service quality, and internal
  administration
• to comply with legal, regulatory, tax, accounting, and dispute-resolution obligations

5. Disclosure of personal information

We may disclose personal information to trusted service providers and contractors where
reasonably necessary to operate our business, such as payment processors, cloud hosts, email
providers, analytics tools, software vendors, professional advisers, and subcontractors assisting
with service delivery.

We may also disclose information where required or authorised by law, including to regulators,
law enforcement, courts, banks, card schemes, or dispute-resolution bodies.

6. Overseas disclosure

Some third-party platforms we use may store or process information outside Australia. Where this
occurs, information may be disclosed to recipients in countries where those providers operate data
centres or support teams, including the United States, the European Union, Singapore, or other
countries notified by the relevant provider from time to time.
Because our technology providers may change, it is not always practical to list every country. We
take reasonable steps to use reputable providers and appropriate contractual or technical
safeguards where available.

7. Cookies and analytics

Our website may use cookies, server logs, pixels, and analytics tools to understand traffic, improve
performance, maintain security, and support marketing or service optimisation.
You can usually control cookies through your browser settings, although disabling cookies may
affect website functionality.

8. Storage, security, and retention

We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure. Measures may include access controls, password
protection, reputable cloud providers, limited staff access, backups, and secure payment processing
by third-party providers.

We retain personal information only for as long as reasonably necessary for the purposes
described in this policy, to provide services, manage disputes, keep business records, and comply
with legal obligations. When information is no longer required, we take reasonable steps to destroy
or de-identify it.

9. Access and correction

You may request access to the personal information we hold about you and ask us to correct
inaccurate, incomplete, or outdated information. Requests should be sent to the contact details
below. We may need to verify your identity before actioning a request.

10. Complaints

If you believe we have handled your personal information in a way that breaches applicable
privacy requirements, please send your complaint to info@prosoftsolutions.tech with full details.
We aim to acknowledge privacy complaints within 5 business days and respond within a
reasonable period. If you are not satisfied with our response and Australian privacy law applies,
you may be able to complain to the Office of the Australian Information Commissioner.

11. Third-party websites and payment providers

Our website may link to third-party websites, payment gateways, or software platforms. We are not
responsible for the privacy practices of those third parties. You should review their own policies
before providing information.

12. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices,
systems, or service providers. The latest version will be published on our website together with its
effective date.

13. Contact us

Privacy contact: ProSoft Solutions AU
Email: info@prosoftsolutions.tech
Phone: +61 0424 262 620
Address: 104/78 Quigg Street South, Lakemba NSW 2195, Australia